Privacy policy

Effective Date:  October 8, 2025

At Vissence, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.vissence.com or use our services. By using our website or services, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information to enhance your shopping experience:

  • Personal Information:
     When you create an account, place an order, or subscribe to our newsletter, we collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment details.
  • Usage Data:
     We collect non-personally identifiable information, including your IP address, browser type, device information, and browsing activity on our website, which helps us analyze usage patterns and improve the website’s functionality.
  • Cookies and Tracking Technologies:
     We use cookies and similar tracking technologies to enhance the functionality of the website and gather insights into how you interact with our site. You can manage or disable cookies in your browser settings, although doing so may impact some site features.

2. How We Use Your Information

The information we collect is used to:

  • Process and Fulfill Orders:
     We use your information to process your orders, manage your account, and deliver your purchased products.
  • Personalize Your Experience:
     By analyzing your browsing behavior and preferences, we provide personalized product recommendations and targeted marketing communications.
  • Customer Support:
     We may use your data to address any inquiries, resolve issues, and offer you the best customer service experience.
  • Improving Our Services:
     We gather feedback, monitor usage trends, and make enhancements to the website based on this data to provide a seamless user experience.
  • Legal Compliance:
     We may use your information to comply with legal obligations, resolve disputes, or protect our rights.

3. How We Share Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners under the following circumstances:

  • Service Providers:
     We may share your personal data with third-party service providers, such as payment processors, shipping partners, and marketing platforms, who help us perform business functions like order fulfillment and communication.
  • Legal Obligations:
     We may disclose your information if required by law, in response to legal requests, or to comply with applicable legal processes.
  • Business Transfers:
     In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, but the recipient will be bound by the terms of this Privacy Policy.

4. Data Security

We take the protection of your personal data seriously. We implement a range of security measures, including encryption, secure socket layer technology, and firewalls, to protect your personal information from unauthorized access, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

5. Your Rights

Under applicable data protection laws, you have the following rights:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request to update or correct inaccurate or incomplete information.
  • Deletion: You can request to delete your personal data (subject to any legal obligations).
  • Opt-Out: You can unsubscribe from marketing communications at any time by following the “unsubscribe” link in our emails or by contacting us directly.

For any requests related to your rights, please contact us at team@vissence.in.

6. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we are protecting your information.